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Terms & Conditions

1. Rates

1.1 all rates will be quoted in Malaysian Ringgit (RM/MYR)
1.2 rates are inclusive of 10% service charge and 5% government tax
1.3 rates are subject to change without prior notice

2. Reservations: Booking and Confirmation

2.1 all group and individual inquiries by email or fax, directed to our Kota Kinabalu sales office shall be confirmed in written
2.2 upon acceptance and confirmation of the booking the booking agent / private person shall pay the deposit required on the booking; the deposit shall be paid not less than 30 days prior to departure date
2.3 the deposit shall in general not exceed 50 % of the total amount of the booking if booking is to be confirmed 30 or more days prior to departure date; full payment is required for bookings less than 30 days prior to departure
2.4 the outstanding balance shall be settled no less than 25 days prior to the departure of the group or individual
2.5 bookings concerning the climb of Mt Kinabalu and accommodation there underlie the Booking and Cancellation Policy laid out by ‘Sutera Sanctuary Lodges’, whereby every booking has to be fully prepaid within seven days of the reservation to make full confirmation and to guarantee the climb
2.6 upon payment of the deposit the booking agent / private person enters a legal contract with The Flying Dusun Sdn Bhd and accepts fully the understated cancellation policy
2.7 no booking will be confirmed without full payment prior to the departure of group or individual

3. Banking Details

Maybank Inanam Branch (Kota Kinabalu – Sabah)
Account No: 510077 619 589
Account Holder: The Flying Dusun Sdn Bhd
Swift Code: MBBMYKLXXX

4. Cancellation Policy

4.1 the full deposit minus RM 100.00 shall be refunded if cancellation occurs within the first 15 days, i.e. before payment of the full amount of the booking
4.2 be notified that your booking will be cancelled and your deposit minus RM 100.00 shall be refunded if no further payment 15 days prior to departure date of the group or individual follows
4.3 if cancellation occurs within 15-8 days prior to departure of group or individual, 50% of the total amount of the booking will be charged to you
4.4 if cancellation occurs within 7-3 days prior to departure of group or individual, 80% of the total amount of the booking will be charged to you
4.5 there shall not be any refund for cancellations 2 days prior to departure of group or individual
4.6 there shall not be any refund for ‘no-show’ of individuals or groups
4.7 arrangements to climb Mt Kinabalu underlie the cancellation policy laid out by ‘Sutera Sanctuary Lodges’. Cancellations concerning accommodation at the Sabah Parks will not entitle to full refund of booking

our cancellation policy is a guideline; we will always try to reimburse you as much as we can retaining only a nominal service fee (RM 100) but there are cases where we will have prepaid accommodation/services to secure your tour and reimbursements will depend on what is reimbursed to us; in no case cancellation fees will exceed the above guidelines

5. Groups

5.1 any party larger than 12 participants is considered a group
5.2 special rates may apply, but the booking and cancellation policy remain the same
5.3 for any 21 participants there shall be one person free of charge, but there shall not be more than 4 persons free of charge

in accordance with our company philosophy and to maximise your experience when travelling with the Flying Dusun we suggest that groups do not exceed 6 participants

6. Insurance

6.1 the Flying Dusun does not provide any insurance. It is highly recommended that participants in any organised tour take out additional insurance at home, at their own expense, to cover such things as tour and travel cancellation / interruption, personal accident, health and medical, hospitalisation, property loss and theft etc. We further suggest that you sign up with TravelCare, a comprehensive emergency service provider in Malaysia ensuring that you will not have any cash expenses in case of untoward incident while travelling in Malaysia
6.2 only for climbing Mt Kinabalu the organiser of the tour takes out a climber’s insurance (obligatory and included in the tour price) with Sabah Parks, and climbers are insured (limited accident insurance; does not replace your traveller's insurance)
6.3 The Flying Dusun Sdn Bhd and its contractors and/or associates, agents and employees cannot be held responsible for injuries, damage, loss and theft. Participants, drivers and passengers, their heirs, successors, and assignors agree to release, indemnify and hold The Flying Dusun Sdn Bhd, its agents, contractors and employees harmless from any and all liability or claims directly or indirectly related to the participation of a tour
6.4 Jurisdiction – the agreement between The Flying Dusun Sdn Bhd and the booking agent / individual participants shall be deemed to be made in Malaysia and in the event of disputes shall be decided in accordance with the law of contract and general laws in Malaysia. The parties herein agree that in the event of any dispute they will subject themselves to the courts of Malaysia. The parties herein agree to be bound by their decisions including all decrees and orders, interim of otherwise and specifically also to recovery proceedings

 

 
 

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